Label S4U: Return & Exchange Policy

At Label S4U, we prioritize customer satisfaction and strive to ensure you love what you purchase. To make your shopping experience seamless, we have outlined our Return and Exchange policies below. Please read carefully before making a purchase.

Exchange Policy

1. Eligibility for Exchange:
   - Exchanges are available only for orders within India.
   Items eligible for exchange must be unused, unwashed, and unworn and returned in their original packaging with all tags intact.
   - Requests must be made within 48 hours of receiving the order.
    - Sale, discounted, and coupon-based items are not eligible for exchange.

2. Exchange Process:
   -  Contact us via email at support@label-s4u.com or Using the link below:- https://label-s4u.ecoreturns.ai/apps/ecoreturnsai
   We offer a reverse pickup service for a processing fee of INR 250. If reverse pickup is unavailable in your area, you will need to self-ship the item to the address provided by our team.
   - Ensure the product is securely packed to avoid damage during transit.
   Once we receive and verify the product’s condition, your exchange request will be processed within 7 business days.
   - If the requested size or product is unavailable, a credit voucher will be issued, valid for 30 days.

3. Exclusions:
   -  Altered and international orders are not eligible for exchanges.
   - Please note that an exchanged product cannot be exchanged again. Second-time exchanges for any product are not allowed.

Return Policy:-

1. Eligibility for Returns:
   - Returns are accepted only for damaged or defective items.
   - A clear unboxing video showing the damage or defect is mandatory to process the return.
   - Requests must be made within 48 hours of receiving the order.

2. Return Process:
   - Contact us via email at support@label-s4u.com or Instagram:- label_s4u
   - Submit the unboxing video and any relevant photographs.
   - We will arrange a reverse pickup. If unavailable, the customer must self-ship the item.
   - The product must be unused, unwashed, and in its original packaging with tags intact.

3. Refund Method:
   - Refunds are provided in the form of store credit (voucher code) valid for 30 days, minus the shipping charges.
   - Refunds are not provided for sale, discounted, or coupon-based items.

Cancellation Policy

1. Order Cancellations:
   - Prepaid orders can be canceled within 24 hours of placement for store credit or design change only**
   - COD orders can be canceled within 24 hours of placement.
   - For cancellations, Contact us via email at support@label-s4u.com or Instagram:- label_s4u

Important Notes

1. Processing Fees:
   - Exchanges incur a non-refundable pick-up fee of INR 250.
   - Size exchanges for discounted items incur a fee of INR 300.

2. Store Credit Validity:
   - Store credit issued for returns or out-of-stock items is valid for 60 days.

3. Non-Returnable/Exchangeable Items:
   - Sale items, discounted items, and purchases made with promotional codes are non-returnable and non-exchangeable.

4. International Orders:
   - Unfortunately, we do not offer returns or exchanges for international orders at this time.

5. Damaged or Missing Items:
   - Report any issues within 48 hours with an unboxing video and photos. Our team will resolve the matter promptly.

Need Help?
Our customer support team is here to assist you!
Contact us at:    Email: **support@label-s4u.com**
                            Instagram:- label_s4u