RETURN & EXCHANGE POLICY

Yes. Label S4U offers size and product exchanges, subject to the policy and conditions below. We do not offer returns.

You can raise an exchange request within 4 days of delivery, provided the product meets all eligibility conditions. Requests made after this period cannot be accepted.

Once the request is approved and the applicable reverse-pickup charge is paid, pickup will generally be attempted within 2–3 working days. Pickup timelines may be affected by courier serviceability, public holidays or circumstances outside Label S4U’s direct control.

After the returned product reaches our warehouse and passes Quality Check, the replacement is generally dispatched within 2–3 working days, subject to product availability.

To be eligible, the product must be:

• Unused, unwashed, and unworn
• Returned in original packaging
• With all original tags intact

Products that fail Quality Check (QC) will be sent back to the customer at their own expense; we will share our QC findings and photos before doing so.

Only one time exchange is allowed per order. Second exchanges are not permitted.

To ensure a smooth and fair process, exchanges are accepted only for purchases made directly from our store or website. Products bought from other marketplaces like Nykaa are not eligible for exchange with us.

Yes, a ₹250 reverse pickup charge applies to all exchanges. This charge is non-refundable. If your pincode is not serviceable for reverse pickup, you may self-ship the product to our warehouse at your own expense.

Most exchanges ship a replacement directly to you. Store credit is issued instead only in these cases: your requested replacement is unavailable, an approved cancellation, or a prepaid RTO order. Orders placed using store credit are not eligible for further exchange.

Store Credit = actual amount paid, less any applicable ₹250 reverse-pickup or courier charges.

The following charges are non-refundable:

• Forward shipping charges
• COD charges
• Express delivery charges

• Store credit is calculated on the actual amount paid
• Discounted prices, coupons, and prepaid offers are final
• MRP or original price is not considered

• Store credit is valid for 6 months from the date of issue
• It cannot be extended, transferred, or encashed

If the requested item is unavailable, store credit will be issued (valid 6 months), allowing you to choose another product.

No. The following are not eligible for exchange:

• Sale items
• Discounted products
• Coupon-based purchases
• Buy 1 Get 1 (B1G1) items
• Promotional bundle purchases

However, if a product is verified as damaged, defective, incorrect or incomplete, the concern will be reviewed under Section 15.

All items purchased under our Buy 1 Get 1 (B1G1) offer — including both the paid item and the free/discounted item, and the entire order they are placed in — are Final Sale. They are not eligible for return, exchange, size swap, replacement, or store credit, under any circumstances, whether the item was the "paid" or the "free" piece. The only exception is a damaged, defective, or wrong item, covered under "Damaged or Wrong Product" (Section 15), which requires a continuous parcel-opening video. By placing a B1G1 order, you acknowledge and accept that the order is final.

• You may request a re-attempted delivery (additional courier charges apply)
• If undelivered after the second attempt, store credit will be issued

• Store credit is issued after deducting applicable courier charges
• Validity is 6 months from the date of issue

Please contact Label S4U within 24-48 hours of delivery through our official support channels.

Please provide:

• Your order number and registered contact details
  
• Share clear images and a continuous parcel-opening video showing the sealed package being opened and the concern clearly visible (mandatory)
  
• Share a photo of the original product tag and shipping label

Claims submitted after 48 hours, without sufficient evidence, or after the product has been worn, washed, altered or used may not be accepted.

Once the initial evidence is verified, reverse pickup will generally be arranged within 2–3 working days. No reverse-pickup fee will apply for a verified damaged, defective, incorrect or incomplete product.

If physical inspection is required, the product will undergo Quality Check after reaching our warehouse. Please allow up to 15 working days for investigation and final resolution after the complete required evidence or returned product is received.

Depending on the verification outcome and product availability, an approved resolution may include a replacement, eligible store credit, refund where applicable, or another appropriate resolution.

If the claim is not approved, Label S4U will communicate the reason and may share the relevant Quality Check findings or images.

International orders are not eligible for exchange or return.

• Cancellation requests must be raised within 24 hours of placing the order
• Orders cannot be cancelled once shipped
• Approved cancellations are processed as store credit only (valid 6 months from issue)

Our courier partner may make multiple pickup attempts. The customer must keep the approved product securely packed and available for collection.

If pickup is unsuccessful because the customer is unavailable, the registered address or contact information is incorrect, or the parcel is not handed over, the customer may be required to self-ship the product at their own cost.

An additional pickup charge may apply if a fresh pickup request is required.

The customer must hand over only the product approved under the exchange or complaint request, with all original tags and packaging intact.

Label S4U will not be responsible for personal belongings, third-party products or incorrect items handed over to the courier partner.

Please retain the pickup receipt, AWB number or pickup confirmation until the exchange or complaint is fully resolved.

If Label S4U requests additional images, videos or information, the customer must provide them within 48 hours.

The investigation and resolution timeline will remain paused until the required information is received.

If no response is received for 7 days, Label S4U may close the case. A closed case may only be reconsidered if it remains eligible under the applicable policy conditions.

Slight colour differences caused by photography, lighting, screen settings or device displays are not considered defects.

Minor variations in embroidery, embellishment placement, print alignment, weave, texture or finishing may occur due to the handcrafted nature of certain products and will not automatically qualify as damage or defect.

However, any significant difference from the product description or displayed product will be reviewed by our team.

“Working days” means Monday to Friday, excluding public holidays and days on which Label S4U’s warehouse, support office or the relevant courier services are not operational.

Delays caused by incomplete information, customer non-response, failed pickup attempts, courier disruptions or circumstances outside Label S4U’s reasonable control will not be included in the stated resolution timeline.

23. Can I return or exchange an altered product?

No. Products that have been altered, customised, or tailored in any way are not eligible for return or exchange, as they cannot be restored to their original condition. This applies even if tags are intact.