At Label S4U, we prioritize customer satisfaction and strive to ensure you love what you purchase. To make your shopping experience seamless, we have outlined our Return and Exchange policies below. Please read carefully before making a purchase.
1. Does Label S4U offer returns and exchanges?
Yes, Label S4U offers both returns and exchanges, subject to the policy and conditions mentioned below.
2. What is the return & exchange window?
Customers can raise a return or exchange request within 48 hours of delivery, provided the product meets all eligibility criteria.
Returns & Exchange take approximately 10 to 12 working days.
ELIGIBILITY & CONDITIONS
3. What condition should the product be in for return or exchange?
To be eligible, the product must be:
- Unused, unwashed, and unworn
- Returned in original packaging
- With all original tags intact
Products that fail quality check (QC) will be sent back to the customer at their own expense.
4(A). How many returns or exchanges are allowed per order?
- Only one return OR one exchange is allowed per order
- Second exchanges are not permitted
4(B). Are products purchased from other marketplaces like Nykaa eligible for return or exchange at Label S4U stores or website?
To ensure a smooth and fair return process, returns or exchanges are accepted only for purchases made directly from our store or website. Products bought from other marketplaces like Nykaa are not eligible for return or exchange with us.
RETURN & EXCHANGE CHARGES
5. Is there any pickup charge?
Yes, a ₹250 reverse pickup charge is applicable on all returns and exchanges.
This charge is non-refundable.
If your pincode is not serviceable for reverse pickup, you may self-ship the product to our warehouse. After the item passes QC, you will receive ₹250 as store credit to compensate for your shipping cost (If reverse shipping paid earlier).
REFUND & STORE CREDIT
6. How are refunds processed?
All approved returns are processed as store credit only.
Orders placed using a Store Credit are not eligible for any Returns.
7. How is store credit calculated?
Store credit = Actual amount paid – ₹250 reverse pickup charge
8. Are shipping or COD charges refunded?
The following charges are non-refundable:
- Forward shipping charges
- COD charges
- Express delivery charges
9. Will I receive a refund on MRP or discounted price?
- Store credit is calculated on the actual amount paid
- Discounted prices, coupons, and prepaid offers are final
- MRP or original price is not considered
10. Store credit validity
- Store credit is valid for 60 days from the date of issue
- It cannot be extended, transferred, or encashed
PRODUCT AVAILABILITY
11. What if my requested size or product is unavailable?
If the requested item is unavailable, store credit will be issued, valid for 60 days, allowing you to choose another product.
SALE & DISCOUNTED ITEMS
12. Are sale or discounted items eligible for return or exchange?
No. The following items are not eligible:
- Sale items
- Discounted products
- Coupon-based purchases
PREPAID RTO (RETURN TO ORIGIN) ORDERS
13. What happens if my prepaid order is marked as RTO?
- Customers may request a re-attempted delivery (additional courier charges apply)
- If undelivered after the second attempt, store credit will be issued
14. Store credit for prepaid RTO orders
- Store credit will be issued after deducting applicable courier charges
- Validity for prepaid RTO cases is 30 days only
DAMAGED OR WRONG PRODUCT
15. What if I receive a damaged or incorrect product?
We’re here to help 😊
- Contact us within 48 hours of delivery
- Share clear images or videos
- An opening video of the parcel is mandatory, with the damage clearly visible
Once verified:
- Replacement or store credit will be processed
- Processing time: 7–14 business days after receiving the product
INTERNATIONAL ORDERS
16. Are international orders eligible?
International orders are not eligible for returns or exchanges.
CANCELLATION POLICY
17. Can I cancel my order?
Yes, cancellations are allowed under the following conditions:
- Orders cannot be cancelled once shipped
- Cancellation requests must be raised within 24 hours of placing the order
- Approved cancellations are processed as store credit only
NEED HELP?
📧 Email: support@label-s4u.com
📸 Instagram: @label_s4u
💬 WhatsApp: +91 6351043213 (WhatsApp only – no calls)
🕘 Support Hours: Monday to Friday, 11:00 AM – 6:30 PM IST
